The Receptionist provides administrative, client-service, and operations support to the firm’s partners, employees, and consultants, and serves as a key member of the firm’s Program Support Team. The Receptionist is responsible for performing a variety of administrative activities and related tasks, including answering and directing incoming calls; monitoring and distributing mail and e-mail; ordering and organizing office supplies; and coordinating conference room reservations. The Receptionist also provides administrative, operational, and communications support to ensure that the firm’s clients, visitors, and guests all receive outstanding customer service in their interactions with the firm, as well as with the firm’s affiliated consulting and membership association entities.
Answers, directs, and processes all inbound calls, messages, and general inquiries
Welcomes and acknowledges all visitors/guests according to the firm’s highest standards of client service
Coordinates with other members of the firm’s Program Support Team on firm-related events, including training programs, conference calls, meetings, communications, etc.
Provides callers, guests, and visitors with accurate information about the firm’s operations, such as office hours, location(s), directions, website addresses, and other related information
Coordinates conference room and training center reservations
Coordinates the ordering of office supplies and café supplies and refreshments
Speaks with guests, partners, and employees of the firm using professional language and etiquette
Develops and maintains positive working relationships with firm partners, employees, and consultants
Supports the Program Support Team projects including client/member outreach, data validation, and escalating customer help requests
Knowledge, Skills, and Abilities
Strong customer/client orientation and excellent interpersonal skills
Strong oral communication skills; ability to clearly explain directions, instructions, etc.
Strong organizational and project-management skills
Ability to work in a deadline-driven environment – establishing goals and delivering against the objectives of assignments to meet time, budget, and quality criteria
Education and Experience
Associate’s degree in a business-related field is required (Bachelor’s degree is preferred)
Minimum of 2 years of experience in a customer or client service role such as retail sales, hospitality, etc.
Experience with Microsoft Word, Excel, PowerPoint, and Outlook
Holds a strong work ethic and maintains a positive attitude
Committed to consistently delivering outstanding client service
Pays attention to detail
Maintains a professional presence
Enjoys the challenges of working in a team setting
Position offers excellent benefits and downtown location, convenient to Metro. Please send cover letter and résumé to firstname.lastname@example.org Equal opportunity employer.