The Instructional Design Specialist helps develop and deliver high-quality education and training programs for clients of the firm and its consulting company affiliate, and for the members and prospective members of the firm’s non-profit association affiliate. Working closely with the firm’s subject matter experts and training group, the incumbent supports the development of classroom and e-learning courses, the promotion of education and training programs, and the maintenance of training delivery systems.

Essential Responsibilities

• Develops error-free training presentations, guides, procedures, and other training-related documentation
• Writes and edits course scripts, training materials, and communications ensuring accuracy, conversational style, and adherence to applicable communications guidelines
• Designs e-learning storyboards at a Level 2 interactivity, incorporating adult learning concepts and SCORM requirements
• Designs interactive activities that support e-learning and classroom course program objectives
• Develops web-based presentations and materials and provides in-session support of facilitators, including participant advocate and technical troubleshooting support

Knowledge, Skills, and Abilities\

• Strong organizational and project management skills
• Excellent oral and written communications skills
• Practical knowledge of adult learning theory and ADDIE model
• Proven ability to multi-task and work both independently and as part of a team
• Diplomacy and the ability to effectively interact with all levels of staff
• Demonstrated ability to provide consistently high levels of client/customer service
• Ability to manage multiple priorities and deliver results in a deadline-driven environment

Education and Experience

• Bachelor’s degree in education, communications, human resources, or business-related field required, master’s degree preferred
• Minimum of 1 year of instructional design experience required (e.g., classroom teaching, storyboard development, technical writing)
• Minimum of 1 year of experience supporting the delivery/facilitation of web-based education programs
• Minimum of 1 year of experience with one or more learning management systems required
• Experience with Microsoft Word, Excel, PowerPoint, and Outlook required

Attributes

• Holds a strong work ethic and maintains a positive attitude
• Committed to consistently delivering outstanding client service
• Pays attention to detail
• Enjoys working in a team setting
• Maintains a professional presence
• Able to manage multiple and sometimes conflicting tasks and priorities