Position Summary

The NT Lakis Program Support Team (PST) provides operations and administrative services to the firm and its consulting company and non-profit association affiliates. Program Support Specialists serve as key members of the PST, providing cross-functional business support services to the firm’s education and training, membership, meetings and events, operations, and administration program areas.

Essential Responsibilities

     Education and Training

• Assists in developing and updating training-related materials (presentations, outlines, guides)
• Coordinate logistics for in-person and online training events
• Reviews and edits training-related communications for accurate and error-free content
• Administers and coordinates participant registration process
• Generates and analyzes reports on training-related metrics, including attendance and financial performance

     Membership, Meetings, and Events

• Coordinates and responds to requests from association members and prospective members
• Oversees quality and integrity of association management system (iMIS) records
• Processes conference, meeting, and event registrations and related transactions
• Generates and analyze reports on event-related metrics, including attendance and financial performance
• Coordinates meeting and event-related activities, schedules, and speakers

     Office Operations and Administration

• Answers, directs, records, and processes inbound calls, messages, and general inquiries
• Welcomes and greets visitors/guests according to the firm’s highest standards of client service
• Provides callers, guests, and visitors with information about the firm’s operations
• Coordinates conference room and training center reservations
• Provides calendar, travel, filing, and administrative support to firm partners, attorneys, and managers

Knowledge, Skills, and Abilities

• Strong organizational and project management skills
• Excellent oral and written communications skills
• Proven ability to multi-task and work both independently and as part of a team
• Experienced and skilled with office automation tools
• Diplomacy and the ability to effectively interact with all levels of staff
• Demonstrated ability to provide consistently high levels of client/customer service
• Ability to manage multiple priorities and deliver results in a deadline-driven environment

Education and Experience

• Bachelor’s degree in a business-related field required
• Successful experience working in an office, call center, or customer/client service role preferred
• Experience with Microsoft Word, Excel, PowerPoint, and Outlook
• Experience with association management systems preferred

Attributes

• Holds a strong work ethic and maintains a positive attitude
• Committed to consistently delivering outstanding client service
• Pays attention to detail
• Enjoys working in a team setting
• Maintains a professional presence
• Able to manage multiple and sometimes conflicting tasks and priorities

Regular hours for this full-time position are 8:30 a.m. – 5:30 p.m.; ability to start work at 7:30 a.m. or 8:00 a.m. periodically is required.